Whether your business is healthcare, customer service, transportation, or some other service-focused industry, the big news is Robotic Process Automation (RPA), a form of AI that automates many of the most tedious and repetitive jobs. RPA can improve efficiency, free up valued employees for other tasks, and minimize human error. If appropriately implemented, RPA will be a boon to your business and employees. If not handled properly, RPA can end up a disaster, with users pushing back against the new technology. Here are some key elements of RPA success for any business.
Knowing What You Need (and Don’t Need)
Robotic process automation can be set up to handle almost any repetitive or common task that can be programmed into the software. For many businesses, this means daily tasks that are time-consuming but don’t need critical decision-making skills. Scheduling, sending out automated emails, documentation, and similar jobs should be the first phase of any RPA scale-up. Don’t try to do everything at once if you hope for success. Stick with the essential needs that are relatively easy to turn over to RPA and try it out to see how it works for your business. Before scaling up to more complex RPA solutions, make sure you have all the kinks out with your initial system.
Finding the Right Software
There are dozens of companies offering RPA solutions for business. These aren’t one-size-fits-all solutions. For some industries, such as healthcare, you need to find a precise fit that includes automated systems in compliance with HIPAA regulations and is appropriate for your practice. Companies like Amitech Solutions specialize in RPA for healthcare and offer demos so you can try out their RPA options and compare them to others.
Emphasizing the Advantages to Your Staff
Employees who hear the word “automation” sometimes fear their jobs or worry about long-term job security. Be sure to emphasize to your staff that RPA offers solutions that will benefit them. Automated handling of repetitive tasks, particularly paperwork, means employees will have more time to devote to high-skill aspects of their jobs. It will also reduce their workload and stress levels. Creating a positive, less stressful atmosphere is one of the most significant advantages of RPA. If your employees see robotic process automation as an advantage, they will be more likely to embrace it and contribute to its success.
Properly Training Your Staff
Don’t throw your employees into the mix without training once your RPA system is in place. While RPA will relieve them of some tasks, there will be a learning curve while the system is newly in place. Schedule training sessions through your RPA provider to minimize confusion, downtime, and stress.
Robotic Process Automation is the solution that can transform the workplace by taking on tasks that give you and your employees more time for critical opportunities without overworking. It’s a win for everyone.