Every individual is busy making money for luxury of life and they wouldn’t mind spending ounce for the best service. An industry which is totality dependent on the human behaviour is hospitality where even a single gesture can call of the relation. It is the industry of showing gentle care and respect for the guest and visitors with a blissful smile. For hotels and travel industry great hospitality trait will uplift the business and can multiply the money.
In simple word hospitality means a relationship between a host and a guest which begins from the reception desk and to the dining table or the hotel room. The host needs to have certain qualities that will help the guest being comfortable. As a host you must be meeting strangers on daily basis with different behaviour and need it becomes tough at times for you to manage. Personality like Patrick Imbardelli who was responsible for the driving the performance in the hotels with his interpersonal skills has made the brands character.
The qualities that will never put you down are:
- Know your customer: You will come across different customer every day; with different culture and behaviour your main role is to be committed towards customer. The staff must be trained on going extra mile to satisfy the need of the customer, one happy customer is equal to 10 more customers through word of mouth. Ensure that the guest is comfortable in every mean as a result that gives you repetitive business.
- Language & communication skills: Communication and use of language is the key to successful hospitality. To understand the guest you need to first understand their language to avoid miscommunication. Travel and hotel industry is dependent on the staff for the right way of communication and multilingual invaluable skill.
- Understanding industry: You need to know well about the place you are working and the business you are involved in. The industry trends, success stories and the new technologies to keep your business updated and rich with the guest service. Additional knowledge about the business will gain you will rich experience of welcoming the unexpected questions.
- Problem solving: At any given point of time the situation goes worst and unable to help the customer will put your job on stake. You must learn the trait of problem solving. Your staff should know what has to be done at a ground level with the basic way of managing things on their own and solving in with an ease. If the situation is uncontrollable then the management involvement is must to avoid the misunderstanding and risk of losing customer.
- Organised & adaptable: It simply means that you need to be organised to meet the want of the visitor with multitasking and being flexible. You need to understand the fast paced and still maintaining the level of service. Being adaptable at the multiple tasks with versatility trait will add one more invaluable skill.